Help - FAQ



I can not login into the B2B-area
I was shut down after a while automatically from the B2B-area
The search didn't show a useful result


I can not login into the B2B-area
This can have some different reasons:
    you are not a registered dealer and have no access to this internal program part
    you have no password for the B2B-area. Please contact Relags.
    you have used more than your customer number (ONLY numbers!).
    you have used a wrong password. Please, contact Relags.
    You have used more times a wrong password. You have to close your browser complete before you try it again.

If you didn't find any solution, please contact Relags.



I was shut down after a while automatically from the B2B-area
The system shut down after a while all open connections for safety reasons. Than you have to login again, but no mater: your shopping basket stays 'alive'



The search didn't show a useful result
The search will be finer the more cue you put in. For a search 'lamp' for example, you will find a lot of items having something to do with 'lamp'. For a more exact search result, please put in - for example - 'Lamp LED' or 'Headlamp Silva'. If you have no result, your search was eventually to much detailed. Please try it again than with a more wider term (for example 'tripod' instead of 'tripod aluminium cover nylon').

Hint: If you got a lot of results you can also use the browsers search: press Strg + F to open the window. Give your searchword in (or a part) and press Enter. Press again Enter for to see the next result.